*** IBM GTS Drive - Multiple Locations ***
Greetings from IBM India !!!
We would like to invite you for the Selection process for the position of an Associate - Technical Operations.
About the Business Unit we are hiring for: Global Technology Services
GTS brings together all of IBM's worldwide service delivery capabilities for GTS with strong local and regional management teams supported by a set of key global competencies.
GTS brings together all of IBM's worldwide service delivery capabilities for GTS with strong local and regional management teams supported by a set of key global competencies.
About the Job:
Job Description:
Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network
systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation
or scripts that can be used to solve the same problem in the future.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive troubleshooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
Implement medium to complex product upgrades and/or medium to complex security compliance corrections
without assistance.
Job Description:
Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network
systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation
or scripts that can be used to solve the same problem in the future.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive troubleshooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
Implement medium to complex product upgrades and/or medium to complex security compliance corrections
without assistance.
Location of joining - Bangalore/Hyderabad/Chennai/NCR , Based on business requirement the posting can be in any location within India.
Eligibility criteria:
1. B.E / B.Tech / ME / M.Tech / MCA from 2012 / 2013 / 2014 pass out batch(s) only
2. Minimum 65% aggregate in the highest qualification
3. Basic knowledge on IT Infrastructure services
4. Good Communication skills
1. B.E / B.Tech / ME / M.Tech / MCA from 2012 / 2013 / 2014 pass out batch(s) only
2. Minimum 65% aggregate in the highest qualification
3. Basic knowledge on IT Infrastructure services
4. Good Communication skills
Additional Information:
24*7 environment. Should be willing to work in Rotational shifts including Night Shifts
24*7 environment. Should be willing to work in Rotational shifts including Night Shifts
Time: 12:00 PM
Venue Details: See attached photo
Documents to be carried for the event (original & one set of photocopies)
1. Resume
2. Education all year mark sheets for the highest degree attained
3. Education degree certificate
4. Government issued photo ID card
5. If employed: Offer letter or Latest revision Letter/ Last two months payslips and Relieving letter/ Service Letter
6. Valid Indian work permit (if applicable)
1. Resume
2. Education all year mark sheets for the highest degree attained
3. Education degree certificate
4. Government issued photo ID card
5. If employed: Offer letter or Latest revision Letter/ Last two months payslips and Relieving letter/ Service Letter
6. Valid Indian work permit (if applicable)
*** In case you have already attended the interview with us, you will be eligible to re-take the process only after a period of 3 months from the
last interview date ***
Click Here to Submit your Resume for fast Process
last interview date ***
Click Here to Submit your Resume for fast Process
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